Frequently Asked Questions                                                              

When will my order be shipped?
With which carrier will my order be shipped?
How are shipping charges calculated?
When can I expect delivery of my order?
What does Mil stand for?
How are the bags measured?
How accurate is sizing?
Can you print on bags?
Do you have a minimum order?
How do I open an account online?
If I am unhappy with my order can I return the bags?
Do you ship out of the USA?
Water resistance of ziplock bags?
My card was charged twice for one order

Didn't find the answer to your question?
Email us at support@RoyalBag.com

When will my order be shipped?
RoyalBag Inc. is dedicated in shipping your order the same day it was placed, if the order came through before 3:00 PM EST. We are capable in accomplishing this 95% of the time. We are your answer for getting bags pronto!
This commitment pertains to in-stock items during our normal business weeks, Monday - Thursday. Fridays we close early.
Credit card authorization and address verification must be approved prior to processing your order or the order will be subject to delay. Thorough and correct contact information on orders will minimize the likelihood of a delay.
If your order requires special attention, please make a note of it in the comments of your order. We will do our utmost to accomodate you.

With which carrier will my order be shipped?
We usually ship our orders with UPS or Fedex. You will be able to chose the service type during checkout.

How are shipping charges calculated?
Shipping charges are based on the order weight and distance of the shipment. The shipping service you will choose during checkout also affects the cost.

When can I expect delivery of my order?
Delivery Time is based on regular business transit days. We are bound to commercial carriers.

What does Mil stand for?
Mil measures the thickness of a bag.
2 Mil is the standard thickness, 4 Mil is double that, something like a freezer bag thickness and a 6 Mil bag is an extra heavy bag.

How are the bags measured?
The measurements of our bags are external measurement. All of our bags are measured in inches. 1 inch= 2.54 centimeter.
Our bags are measured width X length beneath the zipper.
We recommend our customers to go with a bag slightly larger than the product being put inside to ensure comfortable fit.

How accurate is sizing?
Our bags are pretty accurate according to the size listed.
Industry standard sizes can be off by an 1/8th of an inch.

Can you print on bags?
Send an email to sales@RoyalBag.com specifying the size, quantity and how many colors you want printed.
We will then quote you a price for the printed bags.

Do you have a minimum order?
Yes, we have a $10.00 minimum order.
For orders under $10.00 we add the difference to meet the minimum. E.g. if your items total $7.89, a minimum order fee of $2.11 will be added to your order.

How do I open an account online?
When you are checking out and you are prompted enter your billing and shipping information you will see on the bottom of the page an option of selecting a password. After that your account is created.
Every time you will return to RoyalBag.Com and enter your email address & password you will automatically be directed to your account. You can place orders and view previous orders once logged into your account.

If I am unhappy with my order can I return the bags?
If you are not satisfied with your purchase you may return it within 30 days for a full refund on the bags.
To process a return either call us at 866-686-7401 or email orders@RoyalBag.com.
Please state clearly in your email your order number and the reason why you would like to return the bags.
We will supply you with a Return Authorization Number (RMA#) along with our warehouse address where you can return the bags.
Please read our Return Policy before returning the bags.

Do you ship out of the USA?
We ship worldwide.
Please note that customers are responsible for customs and charges on international orders.

Water resistance of ziplock bags?
Our bags are not water proof. If you would like a sample to see if our bags can withstand water feel free to call us at 866-686-7401. Please have your address and our Item ID number ready

My card was charged twice for one order
Your card was only charged once.
We attempted to charge the card, but, got a billing address mismatch that might look like a charge.
The reason for that is, many banks, as it seems that’s the case here, freeze the money in their customer’s account for a couple of days and then release it back into the account.
In a case where the money is still not back in your account we will double check if by human error we did actually charge your card twice and credit the money back.